A source will not connect
| Message | What to do |
|---|---|
| “Wrong username or password, or inactive account.” | Check the details and that the subscription is still active. |
| “Could not reach the server. Check the URL or enable the proxy in Settings.” | Check the address (with http:// or https:// and the port) and that the server is on. |
| “Could not read the M3U playlist.” | The list is empty or not valid; open it in a browser. |
| “The Plex server does not accept that token.” | Copy the token again (Plex). |
| “The folder asks for a user and password, or the ones given are not valid.” | Check the web folder's credentials. |
| “The portal does not accept this MAC address…” | Verify the MAC with your provider (Stalker). |
| “Stalker portals only work in the Android and Windows apps.” | Use the Android, Fire TV or Windows app. |
| “The provider did not answer; it retries on its own.” | Temporary: wait or press “Update catalog”. |
| “Provider added, but its subscription has expired.” | Renew the subscription with your provider. |
Also, Settings → Sources → Check now tells you whether a source is “Active”, “Not responding” or “Credentials rejected”.
The catalogue is empty or incomplete
- Press “Update catalog” on the source. With large Xtream accounts, review “Choose what to import”.
- The first download of very large lists is slow; afterwards it is stored and runs faster.
- If you have filtered by country, category or “Unwatched”, remove the filters.
- If a source is disabled, its titles are not included.
The programme guide is empty
Your provider may not offer a guide, or its identifiers do not match the channels. On an M3U list you can enter another XMLTV address; then press “Refresh EPG guide” (Guide).
My device cannot find the others (phone, TV, Hub)
- They must be on the same Wi‑Fi, with no VPN and no “client isolation” (guest networks).
- On the TV, “Allow phone remote” must be on (Settings → Devices).
- If they say it “no longer recognises” you, pair again (Your phone as a remote).
Licence
| Message | What to do |
|---|---|
| “That key does not exist. Check it.” | Check that it is complete. |
| “That licence has expired.” / “Your Premium trial has ended…” | The trial is over; your profiles, lists and settings are still there. |
| “That key is already on 2 devices…” | “Free this device” on another device (the beta and the licence). |
| “It has been a long time since this device connected to renew the licence. Connect and open it again.” | Connect the device to the internet for a few minutes. |
| “You have used all the movies/channels/series from your sources that can be watched without a licence.” | The no-licence allowance is used up; activate your key. |